Terms & Conditions
Please ensure you double check with customs in your country to ensure it is ok for me to send the items you are ordering, as some countries prohibit me sending fibres, yarn and fabric. Countries that are effected, include France, Germany, Ireland, Italy and New Zealand. It is the buyers responsibility to check and it is at the buyers own risk if they purchase something that is prohibited to be imported into their country. If you have any questions in relation to customs and your order, please feel free to contact me and I will help in any way I can.
I will contact you and keep you informed on your orders progress, including any unexpected delays should they occur.
All shop items and postage are in AUS$.
Items will not be shipped unless full payment has been received. If I have not received payment, or a response to any attempts at contact within 7 days of purchase/reservation/last contact, the item/s will be made available to other customers in order to be fair. The payment options are:
- Paypal (All international orders must be paid using Paypal)
- Credit Card payments can be made through paypal without you needing a paypal account
- Direct Deposit is available for Australian Customers ONLY
- Pick-up orders can be paid in cash on the day, or prepaid using one of the methods above.
Refund & Cancellations Policy
Please look closely and take all aspects of the item/s you are purchasing into account. Due to the nature of the products I sell, unfortunately I am not able to accept an item for return, unless it is faulty in some way when you receive it.
If you do have a serious problem with your item/s when you receive them or if they are faulty, you must contact me within 7 days. The item/s will then be determined if it/they are faulty and if it/they are to be returned. The buyer is responsible for all return shipping costs. If the item/s is not returned in its original condition, the buyer is responsible for any loss in value. If the item/s are deemed faulty and are requested to be returned and arrive in their original condition, at the discretion of Liz Green Arts, either a replacement will be sent out or the customer will be given a store credit/voucher towards their next purchase.
If you need to cancel an order, you MUST contact me prior to shipping. Once an order is with the courier, the order has been shipped and can therefore no longer be cancelled. If you cancel an order, you will be given a store credit/voucher only, so Please take care when ordering items, as once the order has been paid for, I am unable to issue a refund, unless the order is unable to be filled.
If you change your mind about the items once you have ordered and paid for them, I can swap them for you and/or give you a voucher/store credit towards your next purchase provided you contact me prior to shipping.
PLEASE NOTE, I HAVE NO CONTROL OVER HOW LONG IT WILL TAKE FOR YOUR ORDER TO GET TO YOU ONCE IT IS WITH THE COURIER. IF YOU REQUIRE YOUR ORDER QUICKLY OR BY A CERTAIN DATE, I STRONGLY SUGGEST YOU PAY EXTRA FOR EXPRESS POSTAGE OR CONTACT ME FOR OTHER ARRANGEMENTS.
I offer a capped shipping price, which includes the postage, packaging and handling, for both domestic and international orders, so any extra items in the same order have FREE SHIPPING!
As I live in a rural area, I am unable to post every day of the week and as such, all parcels will be posted within 2-5 business days (unless otherwise stated), once payment has been recieved. Thank you for your understanding in regards to this :-)
- All items are sent via Standard Parcel Post
- There is basic tracking included
- Express post is available at an extra cost
- All items are sent via Standard Airmail for overseas
- Tracking is NOT INCLUDED, but it is available as an extra cost
- Customs number will be provided
- Cheaper SEAMAIL is available to some countries, please pm me for a cost to your country
- No responsibility will be taken for any Customs or import taxes, these are the responsibility of the buyer
- Please ensure you double check with customs in your country to ensure it is ok for me to send the items you are ordering, as some countries prohibit me sending fibres, yarn and fabric. Countries that are effected include are France, Germany, Ireland, Italy and New Zealand. The buyer is responsible for checking import restrictions and prohibitions in their country prior to purchasing any products from my shop. The information I have available to me is by no means 100% accurate. Buyers therefore purchase at their own risk.
- If you are from a different country other than those with listed shipping, please contact me if you are interested in ordering and I can work out the cheapest cost of postage to your country.
No responsibility will be taken for any item/s lost by Australia Post or any other Courier used, so it is therefore strongly recommended that you ensure there is a form of tracking on your parcel.
LOCAL PICK UP
If you live locally near Bairnsdale/Eagle Point/Paynesville and would like to pick your item up, please let me know when placing your order so we can make arrangements. For Pick Up orders only, please use the free shipping or “PICKUP” option when placing your order.
Other Important Information
All consideration has been taken to capture the true likeness and colour of the items in my shop, but please note that colours will vary from screen to screen. Colours can also variy between dyelots on comercial products, so ensure you purchase enough for you project to avoid colour changes. If you require more details, please contact me so I can help in any way I can.
HAND DYED ITEMS:
Hand dyed fibres/yarns are washed several times during the dyeing process, however the first wash after spinning/felting/knitting/etc. may release any excess dye that wasn’t washed out during the dyeing process. This is a natural part of the dyeing process. Hand dyeing is not an exact art and each batch is uniquely different, including variations or patches in the colours.
CARE INSTRUCTIONS - (UNLESS otherwise stated):
When caring for SILK, YARNS & FIBRES purchased from Liz Green Arts, it is VERY important that items made from these SILK, YARNS & FIBRES are hand washed in COLD WATER ONLY and dried flat in the shade. This will help to maintain the appearance of the fibre/yarn, as well as the fibre/yarn colour and integrity, and prevent unwanted felting and/or shrinkage. This care applies to ALL of the fibres and yarns that are available in my shop, and it also applies to ANY HANDMADE ITEM in my shop, unless otherwise stated.
It is STRONGLY RECOMMENDED that FABRICS purchased from Liz Green Arts are HAND WASHED in TEPID water only. This to help maintain the fabrics colour and integrity, and prevent unwanted shrinkage and/or damage to the fabric’s construction. See individual listings for any extra care advice.
PLEASE NOTE!! Items and/or supplies purchased from this shop that are washed/cared for in ANY manner other than which is outlined above or detailed in the individual listings, may produce unwanted results, and are therefore NOT considered a faulty item or product, and are at the BUYERS OWN RISK.
All items come from a smoke-free, dog-friendly, farm studio environment.
Blended fibres in my shop, including the fibre Batts and Rolags, are all blended on the one drum carder I own. While every effort is made to ensure the carder is cleaned of fibres between each blending, there may be fibres left on the drum from the previous blend.
If you have allergies, please feel free to ask me questions, as I’m more than happy to help make my products enjoyable to all :)
KnitPro, DMC, Lewis & Irene, Benartex, Cottage Garden Threads, Birch, Clover and other manufacturer brand names and marks mentioned in product descriptions, and promoted by Liz Green Arts on other platforms, are solely for the purposes of demonstrating and compatibility. All trademarks referenced are the property of their respective trademark holders. Liz Green Arts has no affiliation with the above brands and manufacturers, and no arrangement has been made with them to form the basis for any statement we make.
Last Updated: 9th December 2018